Question 1

What should I wear to play at Compendium?

Accepted Answer

Sometimes, in order to find clues, a participant may need to crawl on the floor. So you definitely don’t want to be wearing nice pants, or a fancy dress. Instead, you should wear clothes that you don’t mind crawling in. Additionally, you need to wear clothes that you can move around comfortably in.

Question 2

How old do I need to be?

Accepted Answer

Any children under the age of 16 must be accompanied by a paying adult (18+)
Our games are mainly aimed at adults and families and we recommend that groups of children should start at the age of 12+

Question 3

Are Escape Room's dangerous?

Accepted Answer

Escape rooms are puzzles. They’re about minds not muscles. You’ll never be moving furniture, climbing on top of things, prying off electrical sockets, or anything physically dangerous. … Anything that seems dangerous or potentially damage the room is not going to amount in a clue.

Question 4

What happens if I need to cancel my booking?

Accepted Answer

We understand that sometimes it is appropriate to cancel a booking due to unforeseen circumstances. If you need to cancel your booking in advance, Compendium are happy to offer a voucher for the price paid which are then transferrable to another day and booking *Please note, a processing fee of £15 applies to all changes to any bookings/vouchers created. Unfortunately no cash refunds are available.

Question 5

I want to come in a large group, what should I do?

Accepted Answer

If you are looking to book your escape room experience for teams over 12, please head to our contact page and one of our team will be happy to assist you with your booking.

Question 6

What happens if I am late to my booking?

Accepted Answer

Sometimes being late is unavoidable we do however ask one of your team to let Compendium know by phone if you think you are going to be late. Teams that are more than 10 minutes late to play without prior arrangement are at risk game cancellation with no refund voucher.
We ask teams to arrive 5 minutes before the start time of your game. This is for your health and safety briefing which is mandatory despite how many games you have played.

Question 7

Can I drink alcohol at Compendium?

Accepted Answer

Alcohol is prohibited on our premises, if our staff suspect you to be under the influence of alcohol or drugs upon your arrival you will be refused entry and your game may be cancelled. (No refund vouchers will be given.)

Question 8

What happens if I need to make amendments to my booking?

Accepted Answer

If you wish to make an amendment to your booking which includes moving to another day or time *Please note, a processing fee of £15 applies to all changes to any bookings/vouchers created.

Question 9

I would like to add another player to my booking.

Accepted Answer

As long as the additional player does not exceed the maximum room capacity then you are more than welcome to bring more players, this is charged at £16 per player on the night.

Question 10

How can I add more players than the voucher was purchased for when booking on the website?

Accepted Answer

When booking using a voucher for more players than the voucher was purchased for, you can make a booking on our website for the extra amount of players. The voucher can be used to add on the number of players the voucher is for.

Question 11

Is Compendium Bury accessible for individuals with mobility issues?

Accepted Answer

Compendium Bury is located in an old Victorian building with reception and toilet facilities on the 2nd floor, requiring climbing 2 flights of stairs. As a result, individuals with mobility issues may face challenges accessing the premises.

IMPORTANT INFORMATION COMPENDIUM ESCAPE ROOM

IMPORTANT INFORMATION
COMPENDIUM ESCAPE ROOM