IMPORTANT INFORMATION 
COMPENDIUM ESCAPE ROOM 

Compendium Escape Room's takes customers health and safety seriously, If you or anyone you have recently come into contact with is showing any signs, symptoms or has tested positive for Covid-19 please contact us to rearrange your booking. Please visit the NHS website here if you are unsure of symptoms. https://www.nhs.uk/conditions/coronavirus-covid-19/ Our staff members are only asked to work if they feel physically well and will maintain social distancing from our customers for the safety of both parties. Upon arriving at Compendium and before entering any of our communal areas, customers will be asked to sanitise their hands. If you have a query, please contact Compendium Escape Room's at least 48hrs before your booking so we can accommodate you where possible. Face coverings are acceptable to wear at when playing games however these will not be provided by Compendium Bury. Our start times are staggered so that no teams will come into contact with each other whilst playing at Compendium, each booking is private for your safety. We ask teams to arrive 5 minutes early to their booking so that health and safety briefings can be fulfilled and so that customers can complete their entry health and safety measures before entering the briefing room. This 5 minutes is not optional and if teams do not arrive 5 minutes before their booking they risk this time being factored into game time. This is to ensure that all teams are brought into the building separately and safely. If you are going to be late please ensure that you contact us and where possible we will do our best to accommodate you. Please note, There are now longer breaks between room times to ensure thorough cleaning and disinfecting.

Sometimes, in order to find clues, a participant may need to crawl on the floor. So you definitely don’t want to be wearing nice pants, or a fancy dress. Instead, you should wear clothes that you don’t mind crawling in. Additionally, you need to wear clothes that you can move around comfortably in.

Children under the age of 16 must be accompanied by a paying adult. Our games are mainly aimed at adults and families and we recommend that groups of children should start at the age of 12+

Escape rooms are puzzles. They’re about minds not muscles. You’ll never be moving furniture, climbing on top of things, prying off electrical sockets, or anything physically dangerous. … Anything that seems dangerous or potentially damage the room is not going to amount in a clue.

We understand that sometimes it is appropriate to cancel a booking due to unforeseen circumstances. If your booking is within 24 hours of your cancellation we are unable to offer any refunds. If you need to cancel your booking in advance, Compendium are happy to offer a voucher for the price paid. Unfortunately no cash refunds are available.

If you are looking to book your escape room experience for teams over 10, please head to our contact page and one of our team will be happy to assist you with your booking.

Sometimes being late is unavoidable we do however ask one of your team to let Compendium know by phone if you think you are going to be late. Teams that are more than 10 minutes late to play without prior arrangement are at risk game cancellation with no refund voucher. We ask teams to arrive 5 minutes before the start time of your game. This is for your health and safety briefing which is mandatory despite how many games you have played.

Alcohol is prohibited on our premises, if our staff suspect you to be under the influence of alcohol or drugs upon your arrival you will be refused entry and your game may be cancelled. (No refund vouchers will be given.)